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customer service information


purple gem jewelry
box 36, birchrunville, pa 19421

retail sales only

Purple Gem Jewelry is a retail only jeweler catering to the individual. We do not sell wholesale or in bulk to other businesses. No soliciting, please.

customer service

Questions about your order? Not sure what to buy? Don't see your favorite product? Call 610.469.6290 Monday - Saturday, 10:30 a.m. - 5:30 p.m. Eastern Time.

phone and mail orders

If you wish to make a purchase, but don't want to do it online, you may also phone (Monday - Saturday, 10:00 a.m. - 5:00 p.m. Eastern Time) or mail an order to the address above. You may also e-mail an order, but for security reasons we suggest that you give us the credit card information by phone instead of e-mail.


All products may be shipped to addresses within the United States only. For security reasons, Purple Gem Jewelry is unable to accept orders with billing or shipping addresses outside the United States. Orders are processed within 48 hours, often the same business day. Orders received weekdays after 3:00 p.m. Eastern Time are shipped as soon as possible after receipt. Because our work is all handmade, we don't always have your order in stock. If it needs to be made, we ship within 5 days unless stones are unavailable at that time. We will, of course, notify you of the status of your upon receipt of your order. Shipping is via USPS Priority Mail® (2-3 business days). All rates include insurance. Shipping charges are per address, based on the order total, before tax (Pennsylvania billing addresses only). Some items are shipped separately. Additional shipping charges may apply to multiple shipments.


shipping rates
For orders totaling
up to $99.99
$100 to $199.99
$200 to $299.99
$300 to $499.99
$500 and above


For orders totaling $1,000 or more, signature confirmation will be required.

international orders

For security reasons, we are unable to accept orders with billing or shipping addresses outside the United States.


We accept American Express®, Discover®/Novus®, MasterCard®, and Visa®. You can safely enter your entire credit card number into the PayPal shopping cart, which encrypts all submitted information.

return policy

Email the Returns Department at to receive a Return Authorization Number. Any packages received for a return without a Return Authorization Number will be refused. We guarantee our work and will do everything we can to be sure your jewelry fits well and makes you smile!


©2007-2017 purple gem jewelry - designed by purple gem jewelry
created by
smoking dragon artworks using software